SHIFTING SUPPORT INTO HIGH GEAR FOR OVER 50,000 VEHICLES

How do you continually provide industry-leading on-site services to over 50,000 fleet vehicles in industries ranging from general transportation to airlines? For FirstVehicle Services (FVS), Advoco had the answer.

Advoco. The vehicle for success

When First Vehicle Services (FVS) first explored how to enable its industry leading quality of service for fleet maintenance to keep pace with growth, the company discovered it needed a partner. Advoco was called in, and then the real work began.

Teamed with FVS management, Advoco's consultants took inventory of the situation: a diverse fleet of over 50,000 vehicles spread across North America and operating in a variety of industries, including general transportation, airlines, petrochemical plants, utilities, telecommunication firms, government offices, and education, and all requiring various maintenance needs.

Clearly, enabling FVS to continue to provide the industry's best service to such a varied and fast-growing client base posed a serious challenge.

Forget cruise control, FVS needed advanced business control

For FVS to maintain the high levels of service that had fueled the company's growth, a next-generation business control system would have to be developed. Advoco - alongside experts from FVS - oversaw the requirements definition and design of the new system. Advoco then managed the implementation, conducted testing, and established the key performance indicators necessary for the reporting of critical business performance issues.

The Advoco team brought all the pieces together, implementing systems for assets, purchasing, inventory control, client billing, and performance analysis-all seamlessly connected to a JD Edwards financial control system. Advoco delivered to the end, successfully managing and deploying the project and developing programs for professional training and support across FVS's business.

"Advoco oversaw our team every step of the way. Not only did they help us develop a best practice solution, they set up a professional training and support program to go with it." - Harry L. Siddall, VP of National Operations, FVS.

Putting exceptional service in the driver's seat

The newly developed business control system has given FVS executives better command of operations and sharpened the company's competitive edge. FVS now has the ability to make critical decisions faster and provide timely service to its customers. With a system integrated across all areas of its business, FVS continues to set the standard of excellence in customized fleet maintenance solutions.

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